Refunds & Returns

How to return an item
1. Carefully pack all the items you wish to return. Please return your items in original, unused condition in the original package.

2. Fill out the return form and include it in the parcel. Please make sure to write your full name and order no.

You can download our return form here.

3. Send your parcel to the below address and remember to ask for proof of purchase incl. tracking number from the postal service.
Make sure to choose a business delivery option (not access point). We recommend GLS or UPS.

Send return parcel to the following address:

Unleash Copenhagen ApS, Strandvejen 134B, 3070 Snekkersten, Denmark
If the returned items are not received in the original condition, we may make a deduction in your refund.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement. We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it

If you wish to exchange an item to another size, style or color, please place a new order and return the items you wish to exchange.

Damaged items or Complaints
If you have received a damaged item, bought on our website, or want to file a complaint, please write us on 
If the product was purchased at one of our retail partners, please contact the point of purchase directly.
Strandvejen 134B
3070, Snekkersten, Denmark
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